The delivery time varies depending on the shipping method and destination. For deliveries within Hong Kong, the average delivery time is usually 1-3 working days + processing time.

For international deliveries, the duration depends on the distance and the customs regulations of the destination country.

As a rule, you can expect a delivery time of 5-10 working days.

Please track Place your order using the link in the order confirmation email.

We ship worldwide. Our shipping service providers enable us to deliver our products to many different countries. Whether you are in Europe, North America, Asia or other parts of the world, we can ship your order to your home. However, please note that shipping costs may vary depending on the destination.

Please make sure that you have tracked your order via our tracking page.

Or contact us at support@goldshade.shop with your order number

Yes, we accept returns. We offer customers the opportunity to return items within 14 days of purchase, provided they are unused and in their original packaging.

To arrange a return, we ask customers to contact us by email at support@goldshade.shop, stating the order number and address details and the reason for the return.

After We will inform the customer accordingly and initiate the return process. Please note that certain items, such as hygiene products or personalized items, may be excluded from our return policy.

Yes, in the In most cases, you can exchange an item within 14 days of purchase, provided it is unused and in its original packaging. To arrange an exchange, we ask customers to contact support@goldshade.shop by email, stating the order number. After checking, we will inform the customer accordingly. It is also important to note that some items may not be eligible for return or exchange, especially if they are toiletries, earrings or custom-made products.

No, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We use third-party payment processing services to process all credit/debit card payment transactions. These payment facilitators are PCI compliant, the strictest certification standard that ensures that all cardholders' data is stored, processed and transmitted securely using industry-standard encryption technology.